At Gbede Microfinance Bank, your privacy and the security of your personal information are very important to us. We are committed to protecting your data in accordance with the Nigeria Data Protection Act (NDPA) 2023, the Nigeria Data Protection Regulation (NDPR) 2019, and other applicable laws.This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our products and services.
1. Information We Collect
We collect and process the following categories of personal information:
a) Identification Information • Full name • Date of birth • Gender • Photograph • National Identification Number (NIN), Bank Verification Number (BVN), or other government-issued ID b) Contact Information • Residential address • Email address • Phone number(s) c) Financial Information • Bank account number(s) • Transaction history • Income and employment details • Credit history and financial behaviour d) Digital Information • IP address • Device details (when using our digital channels) • Cookies and browsing behaviour on our website/mobile app e) Other Information • Any additional information you provide when applying for products, completing forms, or contacting us.
2. How We Collect Your Information
• When you open an account or apply for our services
• When you interact with us via phone, email, in person, or online
• Through our website, mobile applications, and digital banking services
• From public records or third parties (e.g., credit bureaus)
• Through CCTV surveillance at our premises (for security purposes)
3. Purpose of Processing Your Information
We use your personal information for the following purposes:
• To provide you with our banking products and services
• To manage your relationship with the bank
• To process your transactions and manage your accounts
• To comply with legal and regulatory obligations (CBN, NDIC, anti-money laundering, etc.)
• To prevent, detect, and investigate fraud, crime, or security breaches
• To communicate with you (including marketing communications where permitted)
• To analyse our services and improve our offerings
• For internal administrative purposes
4. Lawful Basis for Processing
We will only process your personal information where we have a legal basis to do so, including:
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests pursued by the bank
• Consent where required (e.g., marketing communications)
.
5. Sharing Your Information
We may share your personal information with the following:
• Regulators: Central Bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), and other regulators
• Credit Bureaus: In compliance with credit reporting obligations
• Service Providers: Vendors providing IT, payment processing, and support services under contract
• Affiliates: Other entities within our group, where applicable
• Law Enforcement: When required by law or in response to legal processes
• Professional Advisors: Auditors, lawyers, and consultants
We will never sell your personal information to third parties.
6. Data Security
We have implemented appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.
Security measures include:
• Data encryption
• Access control and authentication
• Regular security audits and monitoring
• Secure physical premises
7. Data Retention
We retain your personal information for as long as necessary to:
• Fulfil the purposes for which it was collected
• Comply with legal, accounting, and reporting obligations
• Defend or establish legal claims
When your data is no longer required, we will securely delete or anonymise it.
8. Your Rights
Under applicable data protection laws, you have the following rights:
• Right to Access: Request access to the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Object: Object to processing of your personal data in certain circumstances
• Right to Data Portability: Request your personal data in a commonly used format
• Right to Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)
To exercise your rights, please contact us at the details provided below.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.
10. International Transfers
As a local microfinance bank, Gbede Microfinance Bank primarily stores and processes personal data within Nigeria. Where it is necessary to transfer data outside Nigeria, we will ensure appropriate safeguards are in place in line with the NDPA and NDPR.
11. Changes to This Privacy Policys
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
The updated version will be published on our website with the effective date. We encourage you to review this Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Gbede Microfinance Bank
Opposite Charvid Hotel, Ayetoro Gbede, Ijumu LGA, Kogi State
Ayetoro Gbede, Kogi State, Nigeria
Email: info@gbedemfb.com.ng
Phone: +2347055595141,+2348058016931
By using our services, you acknowledge that you have read and understood this Privacy Policy.